KeyReply (KR), a company providing AI-based health solutions, announced its partnership with Krakatau Medika Hospital, one of the leading hospitals in Indonesia.

This collaboration aims to improve patient experience and optimize hospital operations by implementing KR's advanced AI-based Contact Center platform as written in a press statement received in Jakarta, Friday.

Krakatau Medika Hospital, which is committed to providing high-quality health services, chose KR to modernize and improve its communication processes with patients.

Additionally, the automation provided by KR will enable hospital staff to save more than an hour of work a day, which is usually devoted to administrative work, so they can focus on patient-oriented care.

KR's Contact Center AI platform offers intelligent and automated solutions that enable Krakatau Medika Hospital to handle more patient inquiries and support requests with proactive problem detection to minimize downtime and direct inquiries to the right agent.

With the power of Natural Language Technology, AI-powered chatbots can provide immediate assistance, answer common patient/customer questions, and direct inquiries to the appropriate department, thereby improving response time and overall customer satisfaction.

“We are very enthusiastic about activating Artificial Intelligence for Krakatau Medika Hospital. This will optimize routine processes and allow contact center agents to focus on each question addressed to them personally,” said Peiru Teo, CEO of KeyReply.

Peiru Teo said the platform automates inquiries for Krakatau Medika Hospital, empowering the hospital to optimize its operations, improve patient experience and increase operational efficiency.

"We hope that by using the AI Keyreply application, it will be easier for patients to find information about services at Krakatau Medika Hospital so that patient confidence in Krakatau Medika Hospital can increase," said Peiru Teo.

Director of Krakatau Medika Hospital, Dr. Yan Hardi Luthan, said that the analysis consolidated by the KeyReply platform will also enable his party to meet the needs of each patient personally and efficiently.

In addition, to support patient-related systems, Krakatau Medika Hospital will be equipped with data-based insights on the KR AI platform. This will include insight and analysis of patient interactions, enabling data-driven decision making and continuous service improvement.